Forum Discussion

shunsei's avatar
shunsei
New Contributor
11 months ago

1Password Unexpectedly Quit on Desktop Application

I installed the desktop application but whenever I run it, I see an error message pop up for a brief second that says "1Password quit unexpectedly" (or something along those lines) and it shuts down. If I open my browser extension with the app installed, it will keep showing that message.

I installed it using the .deb package but also tried installing it manually, neither works. I did later install it with snap and it works, but I'd prefer not to use snap.

I also have a laptop running the exact same OS and it worked fine there.

When I run it via the CLI I get the following errors:

```
INFO 2024-07-11T06:19:05.651 ThreadId(15) [1P:op-settings/src/store/json_store.rs:117] Settings file "/home/$USER/.config/1Password/settings/settings.json" missing, using defaults.
INFO 2024-07-11T06:19:05.652 ThreadId(15) [client:typescript] Client starting.
[47466:0711/021905.866808:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.001933:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.134067:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.238398:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.345481:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.452154:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
[47466:0711/021906.452178:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.

```

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: Pop!OS 22.04
_Browser: Brave

linux

3 Replies

Sort By
  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    shunsei,

    Thank you for testing that. So that the team can take a closer look at the issue, I request that you send us the full diagnostics report to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146603
    • Your forum username: shunsei
    • The desktop environment you are using.
    • Please zip up any log files found at ~/.config/1Password/logs and attach those to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon

  • shunsei's avatar
    shunsei
    New Contributor
    10 months ago

    Thanks for the response!

    Unfortunately I get the same issue:
    ```
    āžœ Desktop 1password --disable-gpu
    INFO 2024-07-14T17:39:14.291 ThreadId(15) [1P:op-settings/src/store/json_store.rs:117] Settings file "/home/$USER/.config/1Password/settings/settings.json" missing, using defaults.
    INFO 2024-07-14T17:39:14.292 ThreadId(15) [client:typescript] Client starting.
    [20714:0714/133914.504611:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
    [20714:0714/133914.646239:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
    [20714:0714/133914.783189:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
    [20714:0714/133914.887359:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
    [20714:0714/133914.993400:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
    [20714:0714/133915.098914:ERROR:gpu_process_host.cc(997)] GPU process exited unexpectedly: exit_code=139
    [20714:0714/133915.098934:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.
    [1] 20714 trace trap 1password --disable-gpu

    ```

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    11 months ago

    Hello, shunsei. I'm sorry about the issue you're running into with 1Password.

    The error message in the terminal when trying to launch 1Password mentions a GPU process not being usable. If you try to launch 1Password from the terminal again with the command 1password --disable-gpu would the app launch without the problem?

    While this won't resolve the issue permanently, it should help narrow things down. I look forward to your reply.

    -Evon