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cipri_tom's avatar
cipri_tom
New Contributor
4 months ago
Solved

Passkey not supported

Hi, 

I’m trying to create a passkey for a website , but it fails consistently . It turns out that 1Password version of passkey is not FIDO2 certified, so that’s why it is not working: 

SwissID only supports passkeys that comply with the FIDO2 standard and have been issued by certified platforms. Many password managers offer features similar to passkeys but are not FIDO2-certified – these cannot be used for the SwissID login.

https://www.swissid.ch/en/faq/login-probleme.html?utm_medium=email&utm_source=E-Mail%20Marketing%20Software&utm_campaign=IdO%20Comm.%20Passkeys%202025&utm_content=Password-free%20login%20with%20passkeys

so… what’s this certification about? Is it true 1Password doesn’t have it? Are you planning to get it? Can I trust the other passkeys if you’re not certified? 

thanks! 

ios
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Skyfay​ 

    I'm sorry for the inconvenience. Our team is still looking into the issue and has reached out to SwissID. Please see my post here. 

    Since we have an existing thread for the issue, I'll close this one. 

    -Dave

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  • Skyfay's avatar
    Skyfay
    New Contributor
    3 months ago

    Hey,

    I have the same problem and it's just been going on for a long time. Are there any updates on this? 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      Skyfay​ 

      I'm sorry for the inconvenience. Our team is still looking into the issue and has reached out to SwissID. Please see my post here. 

      Since we have an existing thread for the issue, I'll close this one. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello cipri_tom​! 👋

    Thanks for reaching out! 1Password is FIDO2-compliant and we're also a member of the FIDO Alliance: We’ve joined the FIDO Alliance to build a better future for authentication

    That being said, we've received reports from other customers that passkeys aren't working with SwissID and an internal work item is open to look into this further. I've added your report to the internal work item as well. Hopefully this can be fixed in the future, for the time being I suggest using other authentication options for the website in question such as a password and a second factor.

    -Dave

    #36659

    • cipri_tom's avatar
      cipri_tom
      New Contributor
      4 months ago

      Thanks for your reply! I was afraid my post got lost in the transition

       nice to hear that you’re already working on it! Would it be possible to write back when there are news ? 
      thank you!