1Password v8 is a Mistake

@blankspace I agree about the Quick Access. It is very raw and the team wasn't sure we should even include in the first build.

@FCNV Is this something I said? How can I make it better? I tried my best to not be defensive but if you think that way then I should probably take a break from the forums and Twitter, getting a bit tired and 6 hours of sleep is not enough at my age 👴

@blankspace I don't think anyone is attacking the devs directly, at least not that I've seen. What they are attacking is the decisions made (and the same canned response that everyone is receiving).

@FCNV I've been one of the most aggressive here, I'm going to stop you right there. roustem has been surprisingly open to criticism considering he's the founder and we're shitting on his product.

He has a lot of work to make 1password better but attack the product, don't attack the developers. We aren't children here and as pissed off as I am about 1password. We aren't here to attack the employees personally.

roustem I understand that Agilebits is a for-profit company, now with $100 million in funding, and has to find a way to grow and survive. But that does not spare you from legitimate criticism. Making a good app and growing are not mutually exclusive. In fact, I'd argue they are correlated. 1Password is a bad app. Not just because it is alpha/beta, but because you made poor design choices and the philosophical concept of it has changed.

roustem I also find it kind of disrespectful how defensive you have been in this thread, dismissing good feedback and taking a somewhat combative approach with paying users that are trying to help you. I understand your team worked hard on this, but the outcome is poor. You messed up. Now we'll see if Agilebits really cares about its users and feedback or not. The ball's in your court.

100%.

After reading the overwhelmingly poor feedback around 1Password 8 for the Mac, I decided to try it out myself with an open mind

And it's as terrible as they said.

So I send my feedback directly to Agilebits and received a form reply from somebody who has presumably been sending the same response all morning. They encouraged me to post here in the community so here I am. The app is bad. I have no ill-will against Electron, but it seems it is difficult to make a high-quality, performant app in it that feels like the OS it is on. 1Password 8 is slow and feels abstracted away from MacOS in a way that feels...I don't know...gross.

roustem I understand that Agilebits is a for-profit company, now with $100 million in funding, and has to find a way to grow and survive. But that does not spare you from legitimate criticism. Making a good app and growing are not mutually exclusive. In fact, I'd argue they are correlated. 1Password is a bad app. Not just because it is alpha/beta, but because you made poor design choices and the philosophical concept of it has changed.

roustem I also find it kind of disrespectful how defensive you have been in this thread, dismissing good feedback and taking a somewhat combative approach with paying users that are trying to help you. I understand your team worked hard on this, but the outcome is poor. You messed up. Now we'll see if Agilebits really cares about its users and feedback or not. The ball's in your court.

I get that roustem Ugh....

Fine, I'll give you guys until release as I owe you guys that. However, you guys need to give the "quick access" option a lot of love.

Please also let us define a specific vault since it's supposed to be all done by typing.

Example

• Activate via shortcut
• Type {vault}:then the query
• Example work:figma
• the : or whatever key should automatically turn the {vault} into some sort of tag or something. Think of teams or something to give power user's a bone.

I'd be happy with another option as well, this is just an example.

Teams example.

Please also look into the issue of activating quick access snaps you out of the current space. It's supposed to be a quick access menu. It shouldn't force me back to the space 1password is open in.

https://cln.sh/UeLoVo

roustem, yeah, but lets say Microsoft first released the app as a native app, had great performance and fit with the OS, then they decided to change to resource-heavy, non-native electron (and be honest, despite VS Code being a decent electron app, and so is azure data studio, it is still very resource heavy. more than it needs to be), you would also be questioning the decision because you know the real drawbacks of electron. I know you have to defend electron because that's what the company chose, but c'mon. You would not choose it if all other options were available. Pretending you would is disingenuous.

@shepstl I appreciate the feedback!

I still think there is a lot of FUD that was built up over the years. I doubt we will be able to change that. I use VS Code over a few "native" text editors on my Mac. I also remember the "native" Hipchat app and it could never come close to Slack or Discord.

And you are absolutely right that the perception and how people feel about the product matters.

roustem That's all well and good. You have to say that, you work for 1password. But don't kid yourself. Given the option between a native app and an electron app, with the same functionality, you'd choose the native app every single time. There is nothing that electron can do that native technologies can't, except make it cheaper for you to go cross-platform. Which, hey, that's your decision as company. That's not why we became customers though and that is what will make some of us leave.

@blankspace The Quick Access option is supposed to be the new mini. It is still in early development and needs more work though, we merged it into main branch just three days ago.