Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
curling
10 months agoNew Contributor
1Password will not autofill and I have to copy and paste
I have two machines - MacBook Pro and MacBook Air. On the MacBook Pro, time and time again 1Password will not fill in the fields in a website in Safari. I see a 1Password icon in the fields and the Safari browser extension is there and it opens - but it is unable to fill in the fields and I have to copy and paste.
1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: macOS Sonoma 14.4.1
Browser: Safarie Version 17.4.1
- curlingNew Contributor
I followed this troubleshooting from 1Password - and it works - until the problem starts again
- 1P_Evon
1Password Team
Hello curling, thank you for reaching out. I'm sorry to hear about the issue you're bumping into with 1Password.
So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145529
- Your forum username: curling
- A diagnostics and console log:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
- Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report.
- Attach both files to your email.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
I look forward to assisting you further.
-Evon