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Forum Discussion
1Password will not autofill and I have to copy and paste
I have two machines - MacBook Pro and MacBook Air. On the MacBook Pro, time and time again 1Password will not fill in the fields in a website in Safari. I see a 1Password icon in the fields and the Safari browser extension is there and it opens - but it is unable to fill in the fields and I have to copy and paste.
1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: macOS Sonoma 14.4.1
Browser: Safarie Version 17.4.1
2 Replies
1P_Evon1Password Team
Hello curling, thank you for reaching out. I'm sorry to hear about the issue you're bumping into with 1Password.
So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145529
- Your forum username: curling
- A diagnostics and console log:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
- Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/.
- Attach both files to your email.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
I look forward to assisting you further.
-Evon
I followed https://support.1password.com/1password-browser-troubleshooting/ - and it works - until the problem starts again
