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JanFromEarth's avatar
JanFromEarth
New Contributor
6 months ago
Solved

1Password will not download update

I get this warning message every time I try to upgrade from 7 to 8.   I am on a Mac Mini running IOS15. Any thoughts?    
ios
  • 1P_SimonH's avatar
    1P_SimonH
    6 months ago

    If anyone else is running into this issue, we've identified the bug. This issue typically happens when attempting to install 1Password 8 on an Intel Mac. As a workaround, you can download the Intel version directly here: [Update: This is now resolved and you can download the Intel version as you normally would here: https://1password.com/downloads/mac].

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
6 months ago

Hi JanFromEarth,

I'm so sorry for the trouble! Where are you downloading 1Password 8 from: our website, a button inside 1Password 7, or somewhere else? Can you tell me the steps you took leading up to this Something Went Wrong message?

JanFromEarth's avatar
JanFromEarth
New Contributor
6 months ago

I started on the website and then tried from within the app.  I then deleted the app and tried again from the website. Either way, it downloads a Zip file which unpacks as an installation app then I get the mesage about being unable to find the URL.  I am certain I am missing a step but I sure hope not because it seems pretty foolproof.......unless I am the fool, of course. :)