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JanFromEarth's avatar
JanFromEarth
New Contributor
6 months ago
Solved

1Password will not download update

I get this warning message every time I try to upgrade from 7 to 8.   I am on a Mac Mini running IOS15. Any thoughts?    
ios
  • 1P_SimonH's avatar
    1P_SimonH
    6 months ago

    If anyone else is running into this issue, we've identified the bug. This issue typically happens when attempting to install 1Password 8 on an Intel Mac. As a workaround, you can download the Intel version directly here: [Update: This is now resolved and you can download the Intel version as you normally would here: https://1password.com/downloads/mac].

JanFromEarth's avatar
JanFromEarth
New Contributor
6 months ago

I was able to update the 1Password on my Macbook Air to version 8 so it has to be something with the Mac Mini. 

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
6 months ago

Hi JanFromEarth,

You are not the fool! We've identified a bug in the installer affecting Macs with Intel processors – by any chance is your MacBook Air running Apple Silicon and the Mac Mini running Intel? 

I am going to private message you a direct download link to the Intel version of the installer. Please use that on your Mac Mini and then you can respond here in the discussion thread whether it resolved the issue or not.