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JanFromEarth's avatar
JanFromEarth
New Contributor
6 months ago
Solved

1Password will not download update

I get this warning message every time I try to upgrade from 7 to 8.   I am on a Mac Mini running IOS15. Any thoughts?    
ios
  • 1P_SimonH's avatar
    1P_SimonH
    6 months ago

    If anyone else is running into this issue, we've identified the bug. This issue typically happens when attempting to install 1Password 8 on an Intel Mac. As a workaround, you can download the Intel version directly here: [Update: This is now resolved and you can download the Intel version as you normally would here: https://1password.com/downloads/mac].

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SudofRe's avatar
SudofRe
New Contributor
6 months ago

my 1password got corrupted my mac and needed to reinstall. I had 1password8 directly from the 1password website. download the installer...fine..then a couple of popup laters..."Something Went Wrong Installing 1Password. We weren’t able to find the URL to download 1Password. Try again or contact support. "

Chatbot not helpful...where do we get real help?

I have Sequoia 15.5, all other apps on phone, safari, etc. still work, can get into my account and  have removed old app from application folder.

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
6 months ago

Hi SudofRe​,

I'm sorry for the trouble! There's a bug we've identified where on Intel Macs, the installer is having trouble. A fix is being tested as we speak.

As a short-term workaround, you can download 1Password 8 for Intel Macs here: [Update: This is now resolved and you can download the Intel version here: https://1password.com/downloads/mac].