Level up your business security with free, on-demand training and certification. Explore 1Password Academy today →
Forum Discussion
Anonymous
3 years ago1Password: Windows - Application Error
1password version 7 would not start. I windows pop-up every time trying to start it. -
1Password: Windows - Application Error
The instructions at 0x0000024729DAB180 referenced memory at 0x0007F...
jermaine_f_1p
1Password Team
3 years agoHello @gevenden,
Thanks for reaching out.
I understand you're encountering an issue with both 1Password 7 and 8 for Windows not opening on your computer.
In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:
Sending 1Password Logs
- Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")
- Copy and paste the following into the Windows search bar: %localappdata%\1Password\logs. Then hit
Enter. - Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder
This creates a zip file containing all the logs you see.
Then, attach that zip file to an email message addressed to support+windows@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136049/1password-windows-application-error#latest
- Your forum username: gevenden
We'll look forward to hearing from you!
Jermaine