Forum Discussion

williakz's avatar
williakz
Dedicated Contributor
5 years ago

1Password won't prompt for or fill User ID

On firing up a particular website in Chrome (linked to via monthly "new statement available" email), I'm presented with "Email or User ID" in gray text in a white field above another white field with...
browser extension
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
5 years ago

Hello williakz,

Thank you very much for the link. I confirm that the 1Password icon does not appear in "Email or user ID" Field. However, you can use 1Password in the password field to save and fill your website. That said, please try these steps to see how it works.

Go to your website > Enter "Email or user ID" and your password > Right-click on the 1Password icon on your browser's toolbar > Select "Save Login" > Click on "Update login" > Select "Save new item" > Save.

Refresh the page > Select the password field > Select the new item and let me know if 1Password fills both fields correctly?

Best regards,

Nhat Nguyen.
https://support.1password.com/