Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Former Member
4 years ago1Password8 for Windows will not install
I have downloaded the latest 1Password for Windows install yesterday (August 23rd).
I try to install this on my Windows laptop. The following sequence occurs both as regular user and with "run as a...
ag_mike_d
1Password Team
4 years agoHi @AnneVoss,
Thanks for your message. I'm sorry to hear of the issues you are experiencing when attempting to install 1Password 8. Installing 1Password doesn't need to be installed as administrator. It's sounds like something else is causing a problem, typically antivirus or antimalware.
Can you try restarting Windows in Safe Mode with Networking Enabled and then try installing 1Password again to see if this helps with this behaviour. If it does and you are using antivirus or antimalware, I'd suggest excluding the entire 1Password directory (%localappdata%\1Password) to help avoid future issues with updates.
If you continue to have problems while in safe mode, could send along a zipped copy of the 1Password logs via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums:
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
1. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
1. Then, attach that zip file to your email.
If you could also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!