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Former Member's avatar
Former Member
4 years ago

1Password8 for Windows will not install

I have downloaded the latest 1Password for Windows install yesterday (August 23rd). I try to install this on my Windows laptop. The following sequence occurs both as regular user and with "run as a...
windows
Former Member's avatar
Former Member
3 years ago

I also have the same issue on every 1Password 8 update. Fortunately I found a workaround:
1. When the installation fails, copy the installer e.g. 1PasswordSetup-8.10.4.exe from C:\Users<User>\AppData\Local\1Password to another directory before closing the error message box (because this will delete the installer).
2. Rename the "app" directory to "previous".
3. Manually start the installer.

Still, it's very annoying to have to do that over and over again.

The error log:
❯ INFO 2023-04-14T13:35:15.495 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:507] Updating from 81003012 to 81004032
INFO 2023-04-14T13:35:15.709 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:281] Copying files to C:\Users\$USER\AppData\Local\1Password\update
INFO 2023-04-14T13:35:15.710 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:73] copying files to: C:\Users\$USER\AppData\Local\1Password\update\8
INFO 2023-04-14T13:35:17.403 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:285] Renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.403 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:130] renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.568 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:172] renaming C:\Users\$USER\AppData\Local\1Password\app to C:\Users\$USER\AppData\Local\1Password\previous
INFO 2023-04-14T13:35:17.569 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:289] Renaming C:\Users\$USER\AppData\Local\1Password\update to C:\Users\$USER\AppData\Local\1Password\app
INFO 2023-04-14T13:35:17.570 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:172] renaming C:\Users\$USER\AppData\Local\1Password\update to C:\Users\$USER\AppData\Local\1Password\app
ERROR 2023-04-14T13:35:17.922 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:162] failed to move app files. Error: Io(PermissionDenied)