Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password8 for Windows will not install

I have downloaded the latest 1Password for Windows install yesterday (August 23rd). I try to install this on my Windows laptop. The following sequence occurs both as regular user and with "run as a...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 years ago

Hi @fjmanso! I'm sorry to hear that you're running into this issue as well. We would be happy to troubleshoot this further with you - could you email in to support+forum@1password.com and attach a copy of the logs from 1Password's installation directory? You can retrieve the logs with the steps below:

  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
  2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  3. Right-click the folder on your desktop, click Send To, then Zipped folder.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!