Forum Discussion

Lorraine_'s avatar
Lorraine_
Occasional Contributor
4 years ago

1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Download latest beta to resolve]

I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that "we weren't able to sign into your account" and suggests I update details. Am I going to have to change my Master P...
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DoggieMan's avatar
DoggieMan
Occasional Contributor
4 years ago

With help from 1P support I deleted my 'primary' vault, keeping my (basically identical) 'personal' vault. That single vault now syncs fine across my devices.

I now use the 'master password' I'd created with my emergency kit/secret key. (The original password I'd used to open the application seems no longer relevant.)

Taking another swing at the beta, I still get the original "We weren't able to sign into your account" and it suggests I update details. The latter options send me into a confusing loop. What next?

The application, 1password.com and my.1password.com all ask for the Emergency Kit info. That works.