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Lorraine_'s avatar
Lorraine_
Occasional Contributor
4 years ago

1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Download latest beta to resolve]

I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that "we weren't able to sign into your account" and suggests I update details. Am I going to have to change my Master P...
betas
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hi all,

We have made some changes that we believe will improve the experience in this regard for Mac users. We'd really appreciate if some folks that were having this problem could try the nightly build and see if you're able to sign in with that version. To try it, open 1Password > Preferences > Advanced and change the release channel to nightly. Then select 1Password > Check for Updates. Once you've updated to the nightly build please try signing into your account and let us know how it turns out. :)

Ben