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realmike's avatar
realmike
New Contributor
2 months ago

Safari Extension won't fill if too many tabs open

Folks, I am having an intermittent problem where the 1Password extension will not autofill. You clink the icon in the web page, nothing happens - no pull-down menu
If I use the icon at the top of the browser, it can recognize the site, but when I click autofill, it won't work.
1Password and safari are both updated

Solutions I've found - quit and restart Safari - very inconvenient
Open a new safari window - much less disruptive but still annoying

This sounds very similar to the problem reported ~3 years ago at: Autofill stops working on Safari tab | 1Password Community, but that user was using beta Safari version,,

Thanks in advance for any advice and hopefully a solution!

 

browser extension
macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello realmike​! 👋

    I'm sorry that 1Password for Safari is running into trouble when filling your login credentials. So that I can try to reproduce the issue can you tell me the following: 

    1. What version of 1Password for Safari are you using: How to keep 1Password up to date in your browser
    2. What version of macOS are you using: Find out which macOS your Mac is using
    3. How many tabs have to be open before the issue occurs? 


    I look forward to hearing from you.

    -Dave

    • realmike's avatar
      realmike
      New Contributor
      2 months ago

      Hi Dave, sorry for the delay, I replied to the email sent by the system, realizing it was an unmonitored mailbox.

      Hi Dave!

      1. 1Password for Mac 8.11.14 (81114027) (I will update to 8.11.16 asap)

       

       

       

      1. OSX: 15.6.1 (24G90)

      2. I have not tested the system enough to definitely say that it is “fine with 3 tabs but always fails with 5 tabs.” I frequently have many ….5-10 ….open at a time. To be sure, I am guessing that it is the number of tabs that are open, it may just be that the Safari window is open too long.

        Fix that I have found is to:
        -  shutdown safari (that can take over a minute of many tabs are open, btw, maybe that’s a clue)
        - open a new safari window, 1password works fine in the new window, but still fails in the first window