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Dedicated Contributor

3 years ago

Apple Watch: 1 PW8 Has No Items in Watch App

How do I get my 1PW Apple Watch app to sync? I am running the latest version of apps on iMac, iPhone and Watch 6 running WatchOS 9.0.2 I get this message: Where are the 3 dots? Is th...

ios

Former Member

4 years ago

+1 from me. The new beta worked straight away for me too. Thanks!

1P_Tommy
Moderator
3 years ago
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vishalsheth

Thank you. One of my colleagues will be with you as soon as possible.

ref: EGG-27445-546
vishalsheth
Super Contributor
3 years ago
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1P_Dave ,

[#EGG-27445-546] I've shared it. I fail to understand on how would this be tackled by you as I believe this happens when one transfers to a new iPhone through Apple transfer.
1P_Dave
Moderator
3 years ago
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vishalsheth

I'm sorry to hear that the steps didn't work. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave
vishalsheth
Super Contributor
3 years ago
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Hello 1P_Dave ,

I already did the above process. I was logged out of my new device. When I logged back it showed my old phone name.
1P_Dave
Moderator
3 years ago
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Hello vishalsheth! 👋

I'm sorry that the new iPhone's name wasn't registered. Can you try the following:

Make sure that you download and save your Emergency Kit.

Log in to your 1Password account on 1Password.com (in the browser, not the app).

Click on your name and then click on My Profile.

Click on the gear wheel next to the incorrect device name and then click Deauthorize Device.

1Password will ask you for your account password and Secret Key the next time that you open the app. Let me know if that helps. 🙂

-Dave

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[Download latest beta to resolve]","id":"message:140945","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:140945","revisionNum":1,"repliesCount":32,"author":{"__ref":"User:user:15409"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:140945"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:140945"},"body@stripHtml({\"truncateLength\":200})":" I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that \"we weren't able to sign into your account\" and suggests I update details. Am I going to have to change my Master P...","body@stringLength":"606","rawBody":"

I just downloaded 1PW 8 Beta, and when it opens and I enter my PW, it tells me that \"we weren't able to sign into your account\" and suggests I update details. Am I going to have to change my Master PW to use 1PW 8? That would make me very unhappy! Is there something I'm doing wrong, or a way to fix this?
\nI can still log into 1PW 7, both online and on my Mac, thanks goodness!

\n\n

ref: dev/core/core#7409

\n\n

1Password Version: 8.5.0-46 beta
\nExtension Version: 4.7.5.90
\nOS Version: macOs 11.6.1

\n","kudosSumWeight":0,"postTime":"2021-12-20T09:56:15.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:betas","text":"betas","time":"2025-01-30T03:12:59.019-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:140945_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":842},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

ref: dev/core/core#7409

\n\n

1Password Version: 8.5.0-46 beta
\nExtension Version: 4.7.5.90
\nOS Version: macOs 11.6.1

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+1 from me. The new beta worked straight away for me too. Thanks!

","body@stringLength":"73","rawBody":"

+1 from me. The new beta worked straight away for me too. Thanks!

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