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Anonymous's avatar
Anonymous
4 years ago

1PW 8 crashes / moves away at Win10 SysTray when icon is clicked

Hi, I've updated to 1Password 8.6.7 at a Windows 11 PC and all works fine. However, on an other Win10 Laptop (Win10 Enterprise 21H2) after the update I can't start 1PW 8.x. It starts with Autostart b...
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AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @UMEF, thanks for reaching out. I'm sorry to hear you're experiencing this issue with 1Password 8.

In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:

How to Send Us 1Password for Windows Logs

  1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")

  2. Copy and paste this into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.

  3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

With that, you'll have a tidy little zip file containing all the logs you see.

Attach the zip file to an email message addressed to support+windows@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Ali