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Anonymous's avatar
Anonymous
3 years ago

1pw content doesn't match between mac app and brave browser plug in

When I try to sign into websites 1pw says no data found but it exists on my app on the mac but not in the browser. Is there a way to compare? 1Password Version: 8.10.3 Extension Version: 2.9...
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Anonymous's avatar
Anonymous
3 years ago

Hi @AmyO, sorry about the issue with 1Password in your browser. While you have the latest version of the extension, it does appear that the 1Password app on your computer needs to be updated to version 8.10.4. Could you update the app and see if the data from the app sync to the extension?

Here's how to update the app: https://support.1password.com/update-1password/

If your logins still do not appear through the extension, then I'd like to ask a few questions:

  1. Did this issue just occur recently, or have you always had some trouble with the logins in your extension?
  2. Although the inline menu doesn't show any logins, does the extension popup show your logins?
  3. Click on the 1Password extension icon in your browser's toolbar while you're on a website to see if your login is suggested there.
  4. Does the issue happen on just a couple of websites, or does it happen on all your websites?
  5. Do the logins for those websites also appear in your account at 1Password.com?
  6. Please sign in and let us know, so that we can determine if the issue is with the 1Password app not syncing properly.
  7. Do you ever run into trouble with saving logins or filling suggested passwords?

Let us know how things go. We look forward to hearing back.

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content doesn't match between mac app and brave browser plug in","id":"message:117816","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:117816"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117816"},"body@stripHtml({\"truncateLength\":200})":" When I try to sign into websites 1pw says no data found but it exists on my app on the mac but not in the browser. Is there a way to compare? \n\n \n\n 1Password Version: 8.10.3 \nExtension Version: 2.9...","body@stringLength":"471","rawBody":"

When I try to sign into websites 1pw says no data found but it exists on my app on the mac but not in the browser. Is there a way to compare?

\n\n
\n\n

1Password Version: 8.10.3
\nExtension Version: 2.9.0
\nOS Version: Ventura 13.2.1
\nBrowser:_ Brave
\nReferrer: forum-search:I use 1pw on my mac and brave browser and content doesn't match

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When I try to sign into websites 1pw says no data found but it exists on my app on the mac but not in the browser. Is there a way to compare?

\n\n
\n\n

1Password Version: 8.10.3
\nExtension Version: 2.9.0
\nOS Version: Ventura 13.2.1
\nBrowser:_ Brave
\nReferrer: forum-search:https://1password.community/search?Search=I%20use%201pw%20on%20my%20mac%20and%20brave%20browser%20and%20content%20doesn't%20match

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Hi @AmyO, sorry about the issue with 1Password in your browser. While you have the latest version of the extension, it does appear that the 1Password app on your computer needs to be updated to version 8.10.4. Could you update the app and see if the data from the app sync to the extension?

\n\n

Here's how to update the app: https://support.1password.com/update-1password/

\n\n

If your logins still do not appear through the extension, then I'd like to ask a few questions:

\n\n
    \n
  1. Did this issue just occur recently, or have you always had some trouble with the logins in your extension?
    2. \n
  2. Although the inline menu doesn't show any logins, does the extension popup show your logins?
    3. \n
  3. Click on the 1Password extension icon in your browser's toolbar while you're on a website to see if your login is suggested there.
    4. \n
  4. Does the issue happen on just a couple of websites, or does it happen on all your websites?
    5. \n
  5. Do the logins for those websites also appear in your account at 1Password.com?
    6. \n
  6. Please sign in and let us know, so that we can determine if the issue is with the 1Password app not syncing properly.
    7. \n
  7. Do you ever run into trouble with saving logins or filling suggested passwords?
    8. \n
\n\n

Let us know how things go. We look forward to hearing back.

","body@stringLength":"1333","rawBody":"

Hi @AmyO, sorry about the issue with 1Password in your browser. While you have the latest version of the extension, it does appear that the 1Password app on your computer needs to be updated to version 8.10.4. Could you update the app and see if the data from the app sync to the extension?

\n\n

Here's how to update the app: https://support.1password.com/update-1password/

\n\n

If your logins still do not appear through the extension, then I'd like to ask a few questions:

\n\n
    \n
  1. Did this issue just occur recently, or have you always had some trouble with the logins in your extension?
    2. \n
  2. Although the inline menu doesn't show any logins, does the extension popup show your logins?
    3. \n
  3. Click on the 1Password extension icon in your browser's toolbar while you're on a website to see if your login is suggested there.
    4. \n
  4. Does the issue happen on just a couple of websites, or does it happen on all your websites?
    5. \n
  5. Do the logins for those websites also appear in your account at 1Password.com?
    6. \n
  6. Please sign in and let us know, so that we can determine if the issue is with the 1Password app not syncing properly.
    7. \n
  7. Do you ever run into trouble with saving logins or filling suggested passwords?
    8. \n
\n\n

Let us know how things go. We look forward to hearing back.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-11T22:49:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117817_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918351529":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918351529","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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