Forum Discussion

gveres's avatar
gveres
New Contributor
1 month ago

CIBC autofill not working

A few weeks ago, CIBC changed their sign in process for web banking. It used to be a single page where it asked for your card number (this is your debit card number, not your credit card) and password. Now it is a two step process where the first page asks for your card number and the second page asks for your password.

1Password is getting confused and thinks that the Card Number field is a credit card entry field. As a result, it only offers suggests from my list of credit cards. It does not offer me the option of chosing the CIBC log in entry. This makes things a royal pain because I have to open up the 1Password App, search for the CIBC login entry, copy the card number, paste it and move on to the password page. At least on the password page 1Password recognizes it and offers me the CIBC log in entry.

And, yes, I have added the new sign in page url to the CIBC log in entry page. 

browser extension
windows

6 Replies

  • Joelc's avatar
    Joelc
    Super Contributor
    1 hour ago

    Appreciate the fix in yesterday's release.  Huge thank you!!

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi gveres​, thanks for reaching out about this!

    What you're seeing is a known issue with the updated CIBC sign-in page. Our developers are investigating, and I've added your report to the internal tracker for this issue.

    For now, the best workaround is to open the 1Password extension, locate your CIBC Login item, and copy and paste the card number from there. I appreciate that this isn’t ideal, and I’m sorry for the disruption while we work on a fix.

    If you have any further questions, let me know.

    Issue=FILL-2977

    • Joelc's avatar
      Joelc
      Super Contributor
      14 days ago

      Appreciate the update.

      I started a similar thread three years ago when CIBC's previous change had the exact same results, would not accept or find the ATM card number. 

      It took a while to solve the problem but you provided a workaround that was fairly solid, is there a similar workaround this time to tide us over?

      The referenced discussion and workaround are here . 

      Thanks!

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        12 days ago

        Hi Joelc​,

        I've checked the issue on file and it looks as if the below steps are the currently suggested workaround - although I appreciate that this still isn't ideal:

        1. Open and unlock the 1Password desktop app.
        2. Locate your CIBC Login item and click "Edit".
        3. Click "+ add more" and select "Text".
        4. Change the "text" field's title to "Card" and enter your card number below it.
        5. Click "Save".
        6. To fill your login item: Visit the website, click the 1Password icon in your browser, find the CIBC login item, and click Autofill.

         

        Let me know if you have any further questions about this!