1pw keeps lock itself

I have the same issue with Chrome always locking itself, except I'm on Windows. Every time I open the browser I have to enter my password, even if I'm unlocked on the desktop app.

Have tried uninstalling and reinstalling both app and extension, as well as trying both betas. 'Connect with 1Password in browser' and 'Integrate with app' is ticked on the desktop app and extension, and autolock is ticked off on the extension.

Can I please ask for clarity on what the known error is with the 1P Safari Extension on the iPad where it keeps locking. It just feels that I am constantly being asked for my password.

It maybe the Auto-Lock on Exit setting that is causing my problem which is set to 2 minutes but with Face ID enabled this should not matter, the problem seems to be that Face ID never seem to prompt on the iPad.

My iPhone is set the same but always uses Face ID.

Thank you for your support.

k3cua8 You are welcome!

Thanks for the info @Joy_1P

k3cua8 Thanks for the info. Based on your description, it sounds like you have encountered a known issue with the auto-lock settings in the extension. The good news is that our developers have come up with a solution for the issue. However, the solution is not available yet. Hopefully it will be available soon.

When the solution is available, it will be present in the beta version of the extension first. You can get that here: https://support.1password.com/betas/#install-a-beta-release-of-the-1password-extension

Until then, I recommend downloading and installing the 1Password app. With that installed, the auto-lock security for the browser extension will controlled from the app and the issue that you've encountered will not be present. If you'd like to get the app, here are a couple links to get started:

https://1password.com/downloads


https://support.1password.com/auto-lock/#manage-auto-lock-in-the-1password-apps

Let us know if you have any other questions!

Hi @Joy_1P thank you for reaching out. I do not use the 1Password app on macos, I only use the extension for Brave Browser.

Brave Browser version info: Release Notes v1.45.133 (Nov 25th, 2022) Upgraded Chromium to 107.0.5304.141. (#26965) (Changelog for 107.0.5304.141)
Extension info: I just now upgraded the 1Password Brave Browser extension from 2.4.3 to 2.5.0.
Here is the url for the extension: https://chrome.google.com/webstore/detail/1password-%E2%80%93-password-mana/aeblfdkhhhdcdjpifhhbdiojplfjncoa
Here is a link to changes in version 2.5.0: https://releases.1password.com/b5x/stable/#whats-new
One of the changes looks like it might be related: "Fixed over-aggressive locking behavior in Safari on macOS." So I'll see if the behavior improves.

Finally, what you asked for, here is a screen shot of my lock settings: https://imgur.com/a/FFn8F4c

k3cua8 just to check, do you also have the 1Password app installed on your Mac? Are you able to send over a screenshot of your auto-lock settings?

Here's how to find those settings:

1. Right-click on the 1Password icon and select Settings.
2. Go to Security and take a screenshot from there.

Once we get the info above, we'll be able to help further. Talk to you again soon.

Jack_P_1P do you know if there is an issue we can track anywhere on this?

k3cua8

I agree, it is still a problem.

This thread is very quiet so not sure if it is only impacting a few people and or whether 1P are struggling to get it fixed.

I'm using the browser extension (v2.4.x) with the latest Brave Browser on macos. The extension locks much more frequently than previous versions and seems to ignore whatever value I put into "Lock after system is idle for".