Forum Discussion

Former Member's avatar
Former Member
3 years ago

1PW message on iPad to enter 6 digit code that never arrives

I’m getting a message from 1PW on my iPad that I have to enter a 6 digit code in order to be able to make and save changes. No code is being emailed or texted to me. Where do I get the code? 1...
ios
Former Member's avatar
Former Member
3 years ago

Thanks Ben. It looks like the issue is I have 2FA on my account and use the Authenticator app on the iPhone. I also have Authenticator installed on the iPad but I believe 1PW won’t generate a 2nd QR code for one account. In any case, I wasn’t able to generate a QR code without deleting 2FA and reinstalling on my iPhone, which then generates a QR code. I’m just going to use my iPhone
to generate the code for my iPad. Thanks again.