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Ollie6's avatar
Ollie6
New Contributor
2 years ago

1PW8 Firefox & Chrome no longer connect/unlock/communicate with 1PW 8 macOS app

Hi all. About a month ago, a family member (My not so tech-savvy Mother) noticed that anytime she would unlock her 1PW8 app, it would no longer communicate with her browser extensions. She'd ha...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Ollie6! 👋

I'm sorry that your family member is running into trouble when unlocking 1Password. The behaviour that you've described (the desktop app unlocking separately from the browser extension) isn't correct and the team will be able to help get this resolved.

I see that you've emailed in the logs and one of my colleagues will send you a reply via email as soon as they've finished reviewing those. To prevent having the same conversation in two places at once, I'll close this thread.

-Dave

ref: FRQ-16615-144