Forum Discussion

m_w's avatar
m_w
Frequent Contributor
3 years ago

1pwd created >2000 copies of a login

I created a new login on 1pwd for my Mac; when I tried to login from my mobile, 1pwd couldn't find the login and I noticed that it had been saved in my Personal vault; I have set a preferred fault under "Save new items in" and therefore was surprised that the new login had been created in my Personal vault which isn't my preferred vault.

I moved the login item to my preferred vault and then realised that the password field was empty. I know I had generated a password in 1pwd and saved it with the item. So I went through the forgot password flow with that website and saved the new password in 1pwd.

This morning, I went back to the same website on my Mac but I failed to login even though I was filling the credentials with 1pwd; I checked in 1pwd and found 2123 copies of the login for that site.

BTW, before I used 1pwd this morning, I clicked on the upgrade button that showed on the splash screen.

1Password Version: 8.9.4
Extension Version: 2.3.7
OS Version: 12.5.1
Browser:_ Safari

macos

10 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    m_w

    I am going to close this with an on going discussion via email between us. For anyone following along at home the investigation is on going.

  • m_w's avatar
    m_w
    Frequent Contributor
    3 years ago

    ok - I sent it and got this support ID [#SHW-28445-338]

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Either works. We'll get it. I prefer the +forum as it's assured you'll get a reply with the support id quicker. At least to me it seems quicker. :)

  • m_w's avatar
    m_w
    Frequent Contributor
    3 years ago

    can you confirm the right address to send it to, please? the tool created an email to mailto:support@agilebits.com but I've seen in other forum posts that people were asked to send reports to mailto:support+forum@1password.com

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    m_w

    I can't say that it wouldn't help without seeing it. I can take a look at it if you send it over. Please post your support id here on BitBots reply to that submission.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

  • m_w's avatar
    m_w
    Frequent Contributor
    3 years ago

    thanks 1P_Tommy - deleting them is the easy part; obviously, the more tricky bit is to find out how this could have happened and I appreciate this might be very difficult or even impossible; if it helps, I have created a Diagnostic Report using your Troubleshooting Tool yesterday.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Morning m_w

    If these are all true duplicates then removing them is best. I can't say I have ever heard of something like this. Not in that amount at any rate, duplicates themselves sure that has happened. To clean them up, assuming they are 100% duplicates.

    1. Search for the login. This helps ensure you don't inadvertently get any others you have selected.
    2. Select one of the items in the center column. It will highlight.
    3. Press the shift key and keep it pressed.
    4. Scroll to the bottom of the list and click on the 2nd to last login. All of the logins will be highlighted. Right-click and select Archive. * Optional use delete.
    5. You may prefer to do this in small groups rather all in one go.

    Be very careful to only select the items you wish to archive or remove.

    • You'll want to make sure 1 login is not removed, so it remains for your use.

  • m_w's avatar
    m_w
    Frequent Contributor
    3 years ago

    similar issue reported here although circumstances are different: https://1password.community/discussion/133435/several-thousand-pws-duplicated-after-upgrade-to-1pw-8