Forum Discussion

billk69's avatar
billk69
Occasional Contributor
4 years ago

1PWD freezes when saving new login

using safari. creating a new login. 1PWD created a password and when I accepted it, and select SAVE to create the saved login, the 1PWD popup window froze. clicked somewhere to get rid of it and 1PWD...
macos
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey billk69 :

I'm sorry for the trouble you've experienced with 1Password 8. We'll need to take a closer look at how 1Password is currently set up. Can you send us a diagnostics report from your Mac?

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Alvin