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bgrios's avatar
bgrios
New Contributor
2 years ago

2FA not working: Invalid Code

Hello! I recently started using 1Password's 2-factor authentication feature for Salesforce. I set it up about 3-4 days ago and it was working just fine. I didn't use it again after that until yesterd...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello bgrios! 👋

I'm sorry that your one-time password isn't being accepted by Salesforce. As a first step to help me to better understand the issue could you try the following:

  1. Turn off two-factor authentication for Salesforce.
  2. Remove the one-time password from 1Password.
  3. Setup two-factor authentication for Salesforce again but when you see the QR code scan it using both 1Password and another authenticator app like Microsoft Authenticator or Google Authenticator.

Does 1Password generate the same one-time password as the other authenticator app? Or does 1Password generate an incorrect one-time password while the other app generates a one-time password that allows you to sign in?

-Dave