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Former Member's avatar
Former Member
4 years ago

2FA not working properly

The app and browser extension shows the same 2FA codes, but they are not correct. At the same time in the mobile version the code is displayed correctly and is accepted when you entered it.

1password for IOS 7.9.6 - work correctly

1Password Version: 8.7.3
Extension Version: 2.3.7
OS Version: Windows 11 21H2
Browser:_ Brave

windows

3 Replies

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    You're most welcome @xa3apg! Three minutes is certainly a large difference, glad to hear that's been resolved 😄

    Ali

  • Former Member's avatar
    Former Member
    4 years ago

    Actually the time was 3 minutes different, @"ali.hazime" thanks for the help

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @xa3apg, thanks for reaching out. I'd like to ask you to check the time on your Windows device. Two-factor authentication is very time-sensitive so if the time on your device is off by a small amount it could cause the issue you're experiencing.

    Head to the following website, and ensure the time matches the one shown there: https://time.is/

    If you need any guidance adjusting the time on your device, you can find it here: How to set your time and time zone

    It's really important the times not differ by any more than 30 seconds, since this is the validity period of your one-time password.

    Looking forward to hearing how this goes!

    Ali