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extensioncord
Occasional Contributor
3 years ago

All accounts unlock is not consistent

I have many accounts (21 currently added to primary). When I signed in to my main account, all other accounts would be unlocked in previous versions of 1Password 7.x and 8.7. With 8.8, sometimes ...
macos
1P_Tommy's avatar
1P_Tommy
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3 years ago
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Weird. I setup 2FA anew for both sites before I replied to you. Are you using anything that may inhibit our looking at the screen? Have you give the device a restart? If not, please so. What browser did you use? Do you have any add on's that may dim the screen or cause the codes to appear in a grey background aka non white? We have recently had a report of that behavior.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago
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    Welcome to the 1Password support community, @garyconrad!

    Can you confirm it's your 1Password account password you're trying to change? If so, this can only be done in your browser on 1Password.com. Once you've logged in, you can click on your account in the top right > My Profile > Change password. Remember to update your Emergency Kit if you make any changes to your login credentials!

    If you're trying to change the password for a login item, this can be done in any of the apps as well as 1Password.com. If you'd like, you can attach a screenshot of what you're seeing:

    This will help me better understand the situation and provide the correct information. Be careful not to include any private information as these posts are public.

    Looking forward to your reply. 🙂

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QR scanning is not working","id":"message:36601","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:36601","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:12076"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:36601"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:36601"},"body@stripHtml({\"truncateLength\":200})":" Since upgrading to v8.3.5 a few days ago, I'm trying to enable two factor authentication (one-time password) on a couple different sites. However, when I click the \"Scan QR code from clipboard or scr...","body@stringLength":"724","rawBody":"

Since upgrading to v8.3.5 a few days ago, I'm trying to enable two factor authentication (one-time password) on a couple different sites. However, when I click the \"Scan QR code from clipboard or screen\", I'm told \"QR code detection failed\". This is happening on two different sites that are clearly displaying the QR code (which is readable by my iPhone), as they're both smack dab in the middle of the screen with no distractions, random text or graphics.

\n\n

Please help me in scanning these QR codes with this new method.

\n\n

Thanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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Since upgrading to v8.3.5 a few days ago, I'm trying to enable two factor authentication (one-time password) on a couple different sites. However, when I click the \"Scan QR code from clipboard or screen\", I'm told \"QR code detection failed\". This is happening on two different sites that are clearly displaying the QR code (which is readable by my iPhone), as they're both smack dab in the middle of the screen with no distractions, random text or graphics.

\n\n

Please help me in scanning these QR codes with this new method.

\n\n

Thanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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Weird. I setup 2FA anew for both sites before I replied to you. Are you using anything that may inhibit our looking at the screen? Have you give the device a restart? If not, please so. What browser did you use? Do you have any add on's that may dim the screen or cause the codes to appear in a grey background aka non white? We have recently had a report of that behavior.

","body@stringLength":"381","rawBody":"

Weird. I setup 2FA anew for both sites before I replied to you. Are you using anything that may inhibit our looking at the screen? Have you give the device a restart? If not, please so. What browser did you use? Do you have any add on's that may dim the screen or cause the codes to appear in a grey background aka non white? We have recently had a report of that behavior.

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