Forum Discussion

Former Member's avatar
Former Member
4 years ago

8.7.3 Can't Update on Windows 11, Even in Safe Mode

I was able to my first install the current version thanks to the good support here, suggesting that I do it in Safe Mode. However, now the app continues to unsuccessfully try to update itself and ...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @schoon, thanks for reaching out. I'm sorry to hear you're experiencing issues with updating 1Password. Removing and re-installing 1Password won't result in loss of data however I'm not sure whether it will help in this case. Issues like this are often caused by an antivirus or antimalware application, which might mistake 1Password for something suspicious and prevent it from completing the installation. Since you mentioned safe mode didn't help, to investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Ali