Forum Discussion

poconi's avatar
poconi
Frequent Contributor
2 years ago

A bug prevents you from logging in with Safari!

I upgraded to 1Password for iOS 8.10.7-16 (ios16.4.1a)and now I can't login to 1Password in the Safari extension! I can't login with manual password entry or FaceID entry, both of which give me err...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello poconi! 👋

I'm sorry that you're having trouble unlocking 1Password in Safari on your iOS device. You mentioned that you had sent in a diagnostics report but I'm not seeing one from the email address that you use for your account on this forum. Have you received a reply yet? If you have then can you tell me what the Support ID associated with your ticket is? You'll find it in the subject line and it will look like this: [#ABC-12345-678]

Post that here and I can make sure that your diagnostics report made it to the right team. 🙂

-Dave