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poconi's avatar
poconi
Frequent Contributor
3 years ago

A bug prevents you from logging in with Safari!

I upgraded to 1Password for iOS 8.10.7-16 (ios16.4.1a)and now I can't login to 1Password in the Safari extension! I can't login with manual password entry or FaceID entry, both of which give me err...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

poconi

I can confirm that I see the diagnostics report now, thank you for sending that in. One of my colleagues will take a look at the report and send you a reply over email as soon as possible. To avoid having the same conversation in two places at once I'm closing this thread.

-Dave

ref: PUA-14766-454

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bug prevents you from logging in with Safari!","id":"message:69923","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:9312"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:69923"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69923"},"body@stripHtml({\"truncateLength\":200})":" I upgraded to 1Password for iOS 8.10.7-16 (ios16.4.1a)and now I can't login to 1Password in the Safari extension! \nI can't login with manual password entry or FaceID entry, both of which give me err...","body@stringLength":"588","rawBody":"

I upgraded to 1Password for iOS 8.10.7-16 (ios16.4.1a)and now I can't login to 1Password in the Safari extension!
\nI can't login with manual password entry or FaceID entry, both of which give me errors!
\nI have tried reinstalling and downgrading to Beta, but to no avail!
\nI have already sent a diagnostic file to support, please check it!
\nI included my community ID:poconi in the email!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2023-05-17T23:05:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69923_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":122},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I upgraded to 1Password for iOS 8.10.7-16 (ios16.4.1a)and now I can't login to 1Password in the Safari extension!
\nI can't login with manual password entry or FaceID entry, both of which give me errors!
\nI have tried reinstalling and downgrading to Beta, but to no avail!
\nI have already sent a diagnostic file to support, please check it!
\nI included my community ID:poconi in the email!

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

"},"Conversation:conversation:69923":{"__typename":"Conversation","id":"conversation:69923","solved":false,"topic":{"__ref":"ForumTopicMessage:message:69923"},"lastPostingActivityTime":"2023-05-18T10:16:46.000-07:00","lastPostTime":"2023-05-18T10:16:46.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:69923":{"__typename":"ModerationData","id":"moderation_data:69923","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69923_1":{"__typename":"Revision","id":"revision:69923_1","lastEditTime":"2023-05-17T23:05:43.000-07:00"},"ForumReplyMessage:message:69927":{"__typename":"ForumReplyMessage","id":"message:69927","conversation":{"__ref":"Conversation:conversation:69923"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":69927,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: A bug prevents you from logging in with Safari!","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69927"},"parent":{"__ref":"ForumTopicMessage:message:69923"},"body":"

poconi

\n\n

I can confirm that I see the diagnostics report now, thank you for sending that in. One of my colleagues will take a look at the report and send you a reply over email as soon as possible. To avoid having the same conversation in two places at once I'm closing this thread.

\n\n

-Dave

\n\n

ref: PUA-14766-454

","body@stringLength":"565","rawBody":"

\n\n

I can confirm that I see the diagnostics report now, thank you for sending that in. One of my colleagues will take a look at the report and send you a reply over email as soon as possible. To avoid having the same conversation in two places at once I'm closing this thread.

\n\n

-Dave

\n\n

ref: PUA-14766-454

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