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ellenleary19's avatar
ellenleary19
New Contributor
2 years ago

Accidentally Deleted App and Can’t Sign Back In

Hi there, I had an older version of the 1Password app that only had me sign in with a master password in the past. However, recently deleted the app (I believe was the version 7 of the app) and whe...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello ellenleary19! 👋

I'm sorry to hear you're experiencing issues with accessing 1Password. I know how important it is to be able to access your 1Password data, and the team and I are here to help you get up and running again as soon as possible.

So that I can better understand the situation can you tell me the following:

  1. Do you have a 1Password membership (which requires a subscription) or are you using an older standalone version of the app (which was sold as a one-time purchase)?
  2. Do you still have access to 1Password on any of your other devices?

If you'd just like to reinstall 1Password 7 then you can follow these steps:

  1. Open the App Store app.
  2. Tap the sign-in button or your photo at the top of the screen.
  3. Tap Apps.
  4. If you use Family Sharing, tap My Apps or choose a family member's name to see content that they purchased.
  5. Tap "Not on this [device]."
  6. Find 1Password 7 in the list (it might be called "1Password - Password Manager" so tap on the app listing to make sure that you're see 1Password 7 and not 1Password 8, then tap the download button.

I look forward to hearing from you.

-Dave