Forum Discussion

BonnieA's avatar
BonnieA
New Contributor
2 years ago

Account is offline

I am logged into my 1Password account in Chrome extension. When I click on "edit" for a login, the icon "red cloud with a line through it" appears and the message "Your account is offline." Why is my...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

BonnieA

Are both of the account current? Sometimes folks will have an older account that they may have been removed from. Assuming both are indeed current. I'd recommend contacting us via email. Do you also have any blockers installed that may be prohibiting communication or are you using a VPN? Sometimes, they can get in the mix. I'd suggest trying with those disconnected.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.