Forum Discussion

Former Member's avatar
Former Member
2 years ago

Add new security key

Folks,

Doing the following all through Brave, but I've tried in Firefox as well, and I can't find where to add/remove Security Keys in the 1Password app.

I use Yubico Keys as one form of 2FA with 1Password.

I had my keys stolen from me. My keys had a Yubico Security Key on them. I have removed that key from my account, no problems there.

However, when I go to try to add the new Yubico Security Key to my account, it always adds a passkey for my Windows 11 install.

I cannot figure out for the life of me how to add the new Security Key back in.

I'm using https://my.1password.com/profile/2fa and clicking the Add A Security Key, it always adds the passkey instead.

Thanks for any help you can give me!

Rick

1Password Version: 1Password for Windows 8.10.9 (81009046)
Extension Version: 2.13
OS Version: Windows 11
Browser: Brave

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @cubanx,

    I'm so sorry for the delayed response, I'm glad you were able to resolve things.

    Thank you for the update, let us know if there is anything else we can help with.

  • Former Member's avatar
    Former Member
    2 years ago

    Ok, so as I was getting the info about versions to post here, I noticed I had both the Beta (2.14.2) extension installed, and the current release (2.13) extension installed.

    I removed the Beta one, tried again, and it worked!

    So either the interaction of both extensions caused the problem, or you might have a bug in 2.14.2.

    Scientifically, I cannot figure out which one it was :)