Forum Discussion

Former Member's avatar
Former Member
2 years ago

Adding my new account to Mac fails

When I try to add my account to my mac app nothing happens. When I click sign in with passkey I get a spinning wheel for about two seconds and then nothing. I have successfully used my passkey for we...
passkeys
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there @Silverbullet

Sorry to hear about the trouble you've had here. It'll most likely be best if we take a look at a diagnostics report from your Mac to help work out what's going on.

☞ How to send a 1Password diagnostics report

⚠️ Don't post your diagnostics report here.

Send the diagnostics report to support+forum@1password.com and include a link to this post so that we can investigate. You'll get an auto-reply from BitBot containing a support ID – post that number here and I'll make sure your message is routed to the right team. I look forward to hearing from you.

— Grey