Forum Discussion

Clouding's avatar
Clouding
New Contributor
3 months ago

All Caps bug after 1password requests Windows PIN

Hi, I'm experiencing a very strange bug when 1Password prompts for Windows PIN. It is an inconsistent issue that seems to mostly occur if I have not unlocked the app and click the little 1Password i...
windows
alcyone7's avatar
alcyone7
Occasional Contributor
3 months ago

I am also still having this issue, despite being on 1Password v8.12.2-22.BETA

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 months ago

Hi alcyone7​, I'm sorry to hear that the issue persists for you despite being fully updated. 

Could you send us a 1Password diagnostics report from your Windows PC, so our team can investigate further?

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/all-caps-bug-after-1password-requests-windows-pin/167163/replies/167170
  • Your forum username: alcyone7


You'll be sent a Support ID number.  Please post that number here.  Thanks!

  • alcyone7's avatar
    alcyone7
    Occasional Contributor
    3 months ago

    This is a duplicate: support ticket ID is AAX-82486-284 (same diagnostic file) since I still haven't received a unique one in response to the email sent with the 167170 link.

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      3 months ago

      Hi alcyone7​, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.