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Former Member's avatar
Former Member
3 years ago

Always have to fill forms twice in Chrome when 1Password is locked

Recently I've noticed that whenever I try to use the 1Password extension in Chrome on macOS, I have to click twice to get the login form to fill in. I've done some experimenting and narrowed it down to one specific pattern:

  1. 1Password is locked.
  2. In Chrome, go to a form you want to fill in, and click the 1Password logo that appears in the form field.
  3. Unlock 1Password and then pick the account details you want to use.
  4. The form stays blank.
  5. Click the form field logo again, pick the account again.
  6. The form gets filled in.

I've noticed that if I click the 1Password extension button at the top of the window, instead of clicking the button in the form field, then the fill-in works right the first time after I unlock. I've also found that the workflow I described above works fine in Firefox, so this seems to be a Chrome-specific issue. It has persisted through several updates to Chrome.

1Password Version: 8.9.8
Extension Version: 2.5.0
OS Version: macOS 11.7.1
Browser:_ Chrome 108.0.5359.71

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    @autojack glad that it resolved the issue too! Let us know if you have any other questions.

  • Former Member's avatar
    Former Member
    3 years ago

    Yes thanks, glad that resolved the issue :)

  • Former Member's avatar
    Former Member
    3 years ago

    @autojack that is expected, yes. Are things working well for you now?

  • Former Member's avatar
    Former Member
    3 years ago

    steph_giles I've just tried out the extension beta - now when 1Password is locked, if I click the icon in the web form it shows a tooltip asking me to unlock first by clicking the 1Password button in the toolbar. Is that the expected behavior? If so, it seems like a reasonable solution, as it leads you to the workflow that works correctly.

  • Former Member's avatar
    Former Member
    3 years ago

    Hi, I've been seeing the same behaviour in recent weeks. Very consistent and repeatable.

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @autojack, that is a strange behavior. Are you able to save a test login on https://fill.dev/form/login-simple and then check to see if you run into the same issue when filling there?

    If you do, please send over the following so we can take a closer look at what may be going on:

    • The extension console log: https://support.1password.com/cs/extension-console-log/

    Attach the logs to an email message addressed to mailto:support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/135751/always-have-to-fill-forms-twice-in-chrome-when-1password-is-locked#latest
    * Your forum username: autojack

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!