Forum Discussion

shipdriver's avatar
shipdriver
Frequent Contributor
2 years ago

Android & 1PW; A. Prompt to use 1PW B. Authentication

1PW has proven very stable (compared to Last Pass) but....using with Android is hit or miss. A. When I am trying to log-in to a site (using chrome) the ability to easily login only appears about 5...
android
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, shipdriver. Thank you for writing in.

I'm sorry that autofill isn't working properly on your Android device. As a first step, ensure autofill is correctly set up to work with 1Password:

  • https://support.1password.com/android-autofill/#set-up-autofill

If you're still experiencing issues after following the steps in that guide, can you provide me with an example of a website where autofill isn't working?

I switched to a One Plus phone and 1PW is wanting me to authenticate the new device. I enter the code from Google Authenticator and it fails. Which code are they looking for and where do I find it.

The first thing to check is whether the time on all your devices is accurate. Two-factor authentication is very time-sensitive, with one-time passwords having a validity period of 30 seconds. Any difference in the time of day on a device could cause the behaviour you're seeing. Please head to this website and ensure the time on your device matches the one shown here: https://time.is.

I look forward to hearing from you.

-Evon