Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Android 11 password field edits will push to my account but will not keep that local edit saved.

Android 11 password field edits will push to my account but will not keep that local edit (phone side) on save. Randomly edited the 'notes' field on my account (online) and phone which saved and sync...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @MrUgh, thanks for reaching out to us! I'm sorry to hear about this sync issue and we'd be happy to help look into it. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include a link to this thread and your forum username. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!