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Former Member
3 years ago

Android app not filling username (email address) in octopus app

The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app. The password field populates ok but always leave the email address empty. It ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

Thanks for reporting this app @DickieD. I've done some testing with the Octopus Energy app and I'm seeing the same behavior. I've gone ahead and reported this to the team.

In addition to copying and pasting or just typing out your email you can use split screen mode to drag and drop your credentials.

Let us know if there's anything else we can help with at the moment!

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app not filling username (email address) in octopus app","id":"message:32816","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:32816"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:32816"},"body@stripHtml({\"truncateLength\":200})":" The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app. \nThe password field populates ok but always leave the email address empty. \nIt ...","body@stringLength":"340","rawBody":"

The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app.
\nThe password field populates ok but always leave the email address empty.
\nIt works fine if logging into the web on the phone and also fine on the PC.
\nIt's just the Octopus Android app is the issue.

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The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app.
\nThe password field populates ok but always leave the email address empty.
\nIt works fine if logging into the web on the phone and also fine on the PC.
\nIt's just the Octopus Android app is the issue.

"},"Conversation:conversation:32816":{"__typename":"Conversation","id":"conversation:32816","solved":false,"topic":{"__ref":"ForumTopicMessage:message:32816"},"lastPostingActivityTime":"2023-03-16T19:46:29.000-07:00","lastPostTime":"2023-03-16T19:46:29.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:32816":{"__typename":"ModerationData","id":"moderation_data:32816","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:32816_1":{"__typename":"Revision","id":"revision:32816_1","lastEditTime":"2023-03-09T14:21:30.000-08:00"},"ForumReplyMessage:message:32817":{"__typename":"ForumReplyMessage","id":"message:32817","conversation":{"__ref":"Conversation:conversation:32816"},"author":{"__ref":"User:user:28"},"revisionNum":1,"uid":32817,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Android app not filling username (email address) in octopus app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:32817"},"parent":{"__ref":"ForumTopicMessage:message:32816"},"body":"

Thanks for reporting this app @DickieD. I've done some testing with the Octopus Energy app and I'm seeing the same behavior. I've gone ahead and reported this to the team.

\n\n

In addition to copying and pasting or just typing out your email you can use split screen mode to drag and drop your credentials.

\n\n

Let us know if there's anything else we can help with at the moment!

","body@stringLength":"541","rawBody":"

Thanks for reporting this app @DickieD. I've done some testing with the Octopus Energy app and I'm seeing the same behavior. I've gone ahead and reported this to the team.

\n\n

In addition to copying and pasting or just typing out your email you can use split screen mode to drag and drop your credentials.

\n\n

Let us know if there's anything else we can help with at the moment!

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