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aelius's avatar
aelius
Occasional Contributor
3 years ago

Android device setup QR code too small to be scanned

Hello! I've figured out the problem- the QR code changes size according to the Android display density settings. I have two suggestions, both of which should be implemented: Allow the user...
android
Former Member's avatar
Former Member
3 years ago

Hey aelius, thanks for bringing this to our attention. I will pass along your feedback to our product team for consideration!

In the meantime, were you able to scan the https://support.1password.com/secret-key/ on 1Password.com instead?

ref: PB-31054754

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device setup QR code too small to be scanned","id":"message:31912","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31912","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:16261"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:31912"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:31912"},"body@stripHtml({\"truncateLength\":200})":" Hello! \n\n I've figured out the problem- the QR code changes size according to the Android display density settings. \n\n I have two suggestions, both of which should be implemented: \n\n \n Allow the user...","body@stringLength":"922","rawBody":"

Hello!

\n\n

I've figured out the problem- the QR code changes size according to the Android display density settings.

\n\n

I have two suggestions, both of which should be implemented:

\n\n
    \n
  1. Allow the user to pinch zoom the QR code.
    2. \n
  2. The size of the QR code should be created relative to the physical display, not the scaling/density settings.
    3. \n
\n\n

Thanks!

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2023-02-15T12:51:03.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0zMTkxMi0yNjkzaUM4REVCNTE0RDFCQjQ2NzY?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:31912_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":262},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello!

\n\n

I've figured out the problem- the QR code changes size according to the Android display density settings.

\n\n

I have two suggestions, both of which should be implemented:

\n\n
    \n
  1. Allow the user to pinch zoom the QR code.
    2. \n
  2. The size of the QR code should be created relative to the physical display, not the scaling/density settings.
    3. \n
\n\n

Thanks!

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

"},"Conversation:conversation:31912":{"__typename":"Conversation","id":"conversation:31912","solved":false,"topic":{"__ref":"ForumTopicMessage:message:31912"},"lastPostingActivityTime":"2023-02-16T19:59:44.000-08:00","lastPostTime":"2023-02-16T19:59:44.000-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:31912":{"__typename":"ModerationData","id":"moderation_data:31912","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0zMTkxMi0yNjkzaUM4REVCNTE0RDFCQjQ2NzY?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0zMTkxMi0yNjkzaUM4REVCNTE0RDFCQjQ2NzY?revision=1","title":"h23fzyhjej4v.png","associationType":"BODY","width":2040,"height":1452,"altText":null},"Revision:revision:31912_1":{"__typename":"Revision","id":"revision:31912_1","lastEditTime":"2023-02-15T12:51:03.000-08:00"},"ForumReplyMessage:message:31913":{"__typename":"ForumReplyMessage","id":"message:31913","conversation":{"__ref":"Conversation:conversation:31912"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31912/message:31913","revisionNum":1,"uid":31913,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Android device setup QR code too small to be scanned","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:31913"},"parent":{"__ref":"ForumTopicMessage:message:31912"},"body":"

Hey aelius, thanks for bringing this to our attention. I will pass along your feedback to our product team for consideration!

\n\n

In the meantime, were you able to scan the https://support.1password.com/secret-key/ on 1Password.com instead?

\n\n

ref: PB-31054754

","body@stringLength":"504","rawBody":"

Hey , thanks for bringing this to our attention. I will pass along your feedback to our product team for consideration!

\n\n

In the meantime, were you able to scan the Setup Code on 1Password.com instead?

\n\n

ref: PB-31054754

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