Forum Discussion

keitht1958's avatar
keitht1958
Dedicated Contributor
4 years ago

android password hidden characters

android password hidden characters
saves a login on 1password.com which is titled 1password.com
but characters are hidden


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=android%20password%20hidden%20characters

10 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager

    Hello keitht1958 I'm sorry to hear you didn't receive our replies. I've asked our email support team to look into this and reach out to you.

  • keitht1958's avatar
    keitht1958
    Dedicated Contributor

    spam folder empty although i did email support twice but never got a reply not sure why

  • Former Member's avatar
    Former Member

    Hey keitht1958, it looks like you may not be receiving our replies to your emails. Can you take a look in your Spam folder?

  • keitht1958's avatar
    keitht1958
    Dedicated Contributor

    getting android replies via email but waiting for replies from support for item about identities but no replies yet
    unrelated issue

  • keitht1958's avatar
    keitht1958
    Dedicated Contributor

    well i went to browser on android typed in password manually and logged in fine
    went to desktop browser client and android login was synced but password reveal show series of red dots
    but now deleted login and now use android version without any problems

  • Former Member's avatar
    Former Member

    Hey keitht1958, could you clarify whether you are referring to your browser on your Android device or desktop device?

    Also, it looks like you've emailed our support team a few times, but can you confirm whether you received our replies?

  • keitht1958's avatar
    keitht1958
    Dedicated Contributor

    went on to android v 7.9.1 used it ok but login with hidden characters was in browser version
    although i do have a problem with syncing i have emailed support

  • Former Member's avatar
    Former Member

    keitht1958, that certainly sounds like a bug that we need to investigate. To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to support+forum@agilebits.com.

    With your email, please include:
    * A link to this thread: https://1password.community/discussion/126104/android-password-hidden-characters
    * Your forum username: keitht1958

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

  • keitht1958's avatar
    keitht1958
    Dedicated Contributor

    if i select reveal password it shows a series of red dots no characters are visible