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Anonymous's avatar
Anonymous
2 years ago

Android phone 1password upgrade to 8 lost access to vault

Hi, I recently upgraded on andraoid phone to IP8 via google play, (from IP7 i presume upgrade to version PRO). Now i'm not able to access my vault. After opening the apps and entering the master p...
android
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

@tsivilay

I recommend getting you into email support where we can try to help you resolve this. It's most likely going to consist of several emails back and forth which is why I recommend the email submission. Plus we do not have the ability to access account details here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

If you'd be so kind as to include a link to this topic so we can connect the dots, so to speak. https://1password.community/discussion/138996/android-phone-1password-upgrade-to-8-lost-access-to-vault#latest