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Former Member's avatar
Former Member
2 years ago

Android TOTP codes accepted by PayPal, but not Firefox codes

Steps to reproduce: Sign into paypal.com and enable 2FA on your account. Use the 1Password Android app to scan the QR code to set up TOTP in 1Password. Sign out of PayPal. Sign back into P...
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Former Member's avatar
Former Member
2 years ago

Hey @MonadicHerder, sorry to hear about the filling issues with your OTP on Paypal's website via your desktop computer. I'd like to ask a few questions to look into what's going on:

  • Do you have more than one Paypal login item in your vault? It's totally okay to have multiple login items. We just don't want there to be any confusion about which one is being filled.

  • If not, does your Paypal login item have two or more one-time password fields? Be sure to scroll all the way to the bottom when looking at the item so that no fields are missed.

  • Is the time on your desktop computer correct? In the US, our clocks just went forward an hour due to daylight savings. Please head to the website https://time.is and make sure your time is correct. It's really important the time does not differ by any more than 30 seconds, since this is the validity period of your one-time password.

Once we get the details above, we'll be able to assist further. Looking forward to hearing from you again!