Forum Discussion

Former Member's avatar
Former Member
3 years ago

Annoying feature of creating new items to 1 Password

Consider this scenario......

I am registering for a new online account with a web vendor, in this case instance Routercutter.co.uk

The pop-up box asks me if I want to save the new account in 1Password, I select yes but the pop-up stays on screen and I can't continue with the registration, I have to cancel the 1 Password save to continue. This means I have to copy the password and create the account next time I login to the website

Is this normal ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

browser extension

18 Replies

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @segovia,

    Did you email in as Tommy suggested? I think this would be really useful at this point so we can see what is going on.

    Please send it to support+forum@1password.com with a link to this thread.

    Thank you!

  • Former Member's avatar
    Former Member
    3 years ago

    Hi - I still have this problem; however, I can't replicate it when the debugger is running

    about:debugging#/runtime/this-firefox

    With the debugger running, I can create and save a new password

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. When emailing us please attach the item as .txt. Do not post logs to the community.

  • Former Member's avatar
    Former Member
    3 years ago

    Hi

    I managed to find how to save to file; however, I don't get the same error when the debugging console is running. It works as expected

    Image is without inspector running, it failed.

    What format does file attach support .pdf and .txt can't be added to this conversation

  • Former Member's avatar
    Former Member
    3 years ago

    Hi

    I tried the same website with a different email address and this time it worked as expected, I had the control panel debug for Firefox open, but I could not find how to save. Right click on the CP didn't bring up the save messages to file option.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @segovia,

    I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    3 years ago

    Hi

    I am MAC OS Ventura and I am using the 1 Password Plugin in Firefox

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    3 years ago

    Hi @segovia , thank you for providing that screenshot and URL.

    The behavior you described is definitely not normal. I did some testing on my end and was not able to recreate the issue. I have some questions that will help me to understand what's going on:

    1. Can you confirm what device, OS, and browser versions you are using?
    2. Are you using 1Password in the browser (browser extension), the 1Password app (desktop or mobile app), or both? What versions are you running?

    Once you get back to me I will be able to look into this further.