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Forum Discussion
fultonm
2 years agoOccasional Contributor
App freeze after successfully inputting PIN
This happens about half the time when unlocking 1Password. Need to force close the app and try again. Only happens when I put in my device PIN correctly.
1Password Version: 8.10.32
E...
1P_Dave
Moderator
2 years agoI'm sorry that 1Password is intermittently failing to unlock. Our developers are investigating an issue where 1Password for Android stops responding when you unlock the app. Can you restart your Android device and then reproduce the issue on more time. Then, so that I can investigate further, I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/145965/app-freeze-after-successfully-inputting-pin
- Your forum username:
fultonm - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#29880