Forum Discussion

fultonm's avatar
fultonm
Occasional Contributor
2 years ago

App freeze after successfully inputting PIN

This happens about half the time when unlocking 1Password. Need to force close the app and try again. Only happens when I put in my device PIN correctly. 1Password Version: 8.10.32 E...
android
kreek's avatar
kreek
New Contributor
2 years ago

I am having this problem in almost all situations.

When I click on the UI that appears for autofill input in the browser, it opens the 1Password app as an overlay.

And when I dismiss it with the fingerprint recognition I have set up, the app closes and the input should be in the browser, but the app is stuck.
It doesn't close with the back button, it just scrolls up and down.

I ended up tapping the area outside of the app to close it, and then I tried to autofill again to open the app and authenticate, and then the app closes and the input works fine.

I've saved some logs as this happens frequently (with a video of the issue).

What should I do?

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Android 14(OneUI 6.1)
Browser: Samsung Internet 25.0.13