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Forum Discussion
App freezes after fingerprint on S26 Ultra (One UI 8.5)
System Information: Device: Samsung Galaxy S26 Ultra OS: One UI 8.5 (Android 16) security patch 2026-02-05 1Password Version: 8.12.6 & 8.12.8 Description: The 1Password app freezes/hangs immed...
1P_Gem
Moderator
ModeratorHi flappyflog11, thanks for taking the time to report this!
I'd like to have our support team investigate this further. Could you create and share a diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to: support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/app-freezes-after-fingerprint-on-s26-ultra-one-ui-8-5/168381
- Your forum username: flappyflog11
You'll receive a reply with a Support ID number. Please post that number here. Thanks!
Hi 1P_Gem ,
Thank you for the guidance. I have sent the diagnostics report to the support team as requested.
The Support ID for my request is: [530047]
Looking forward to hearing back from the team soon. Thanks!
- 1P_Gem
Hi flappyflog11, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.
