Forum Discussion

flappyflog11's avatar
flappyflog11
New Contributor
2 months ago

App freezes after fingerprint on S26 Ultra (One UI 8.5)

System Information: Device: Samsung Galaxy S26 Ultra OS: One UI 8.5 (Android 16) security patch 2026-02-05 1Password Version: 8.12.6 & 8.12.8 Description: The 1Password app freezes/hangs immed...
android
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 months ago

Hi Saveliy410​, I'm sorry to hear that you're running into this as well.

It's likely that you're running into known issue, however I'd like to have our team confirm this. Could you create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/app-freezes-after-fingerprint-on-s26-ultra-one-ui-8-5/168381
  • Your forum username: Saveliy410

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

Issue=DV-2

Saveliy410's avatar
Saveliy410
New Contributor
2 months ago

Hello, 1P_Gem​ ,

Thank you for the reply! I've just sent diagnistics data to support and reply is:

Your support ticket ID is 533750

Please, let me know if there are any additional questions or requests to me.

Have a nice day!

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 months ago

    Hi Saveliy410​, thanks for the update! I can see that we've received your email, and a member of the team should be in touch with you there as soon as possible.