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JacquesC
New Contributor
4 years ago

App Store update from 7.7 fails repeatedly

When attempting to update 1Password from 7.7 in the App Store, I'm prompted to quit the app. I do so. The update downloads. Then, the app relaunches itself and the update fails.

I have a subscription and an additional vault synced from iCloud.

What am I supposed to do here???

1Password Version: 7.7
Extension Version: Not Provided
OS Version: 11.4
Sync Type: App Store

macos
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When attempting to update 1Password from 7.7 in the App Store, I'm prompted to quit the app. I do so. The update downloads. Then, the app relaunches itself and the update fails.

\n\n

I have a subscription and an additional vault synced from iCloud.

\n\n

What am I supposed to do here???

\n\n
\n\n

1Password Version: 7.7
\nExtension Version: Not Provided
\nOS Version: 11.4
\nSync Type: App Store

","body@stringLength":"462","rawBody":"

When attempting to update 1Password from 7.7 in the App Store, I'm prompted to quit the app. I do so. The update downloads. Then, the app relaunches itself and the update fails.

\n\n

I have a subscription and an additional vault synced from iCloud.

\n\n

What am I supposed to do here???

\n\n
\n\n

1Password Version: 7.7
\nExtension Version: Not Provided
\nOS Version: 11.4
\nSync Type: App Store

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App Store update from 7.7 fails repeatedly","moderationData":{"__ref":"ModerationData:moderation_data:49435"},"body":"

You're very welcome. Thanks for the update. :) If we can be of further assistance, please don't hesitate to contact us.

\n\n

Ben

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That did it. Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"22","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-07-16T08:42:05.000-07:00","lastPublishTime":"2021-07-16T08:42:05.000-07:00","metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:49433":{"__typename":"ModerationData","id":"moderation_data:49433","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49433":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:126"},"id":"message:49433","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49432/message:49433","revisionNum":1,"uid":49433,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:49432"},"conversation":{"__ref":"Conversation:conversation:49432"},"subject":"Re: App Store update from 7.7 fails repeatedly","moderationData":{"__ref":"ModerationData:moderation_data:49433"},"body":"

Hi JacquesC

\n\n

Thank you for contacting us and I'm sorry for the trouble you've encountered with updating 1Password. It may be a case that 1Password and its processes need to be quit completely. The steps below should help with with this issue:

\n\n
    \n
  1. Close all browsers.
    2. \n
  2. Open 1Password.
    3. \n
  3. Select 1Password in the menu bar at the top of the screen beside the  logo.
    4. \n
  4. Hold down Control + Option on your keyboard and click Quit 1Password Completely.
    5. \n
  5. Open the App Store and try to update 1Password again.
    6. \n
\n\n

Let me know how that goes for you or if you have any questions about any of the above steps.

\n\n

Ben

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