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Forum Discussion

  • Dmenken60's avatar
    Dmenken60
    New Contributor

    I’m having no luck unlocking from my Apple Watch, also, and it is really frustrating because I have migrated from LastPass, and at least with LastPass. I don’t have to enter my master password every time I log into a website. But I do not know how to create a diagnostic report. Can you please give me advice on that?

  • Dmenken60

    I'm sorry that Apple Watch unlock isn't working on your Mac. You can create a diagnostics report by following the steps in this guide:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Dmenken60's avatar
    Dmenken60
    New Contributor

    Good idea. And as a two week user, I’m kind of disappointed to say the least. May go back to LastPass.

  • BikerBob38's avatar
    BikerBob38
    New Contributor

    It's 2024-08-11 and after updating to macOS 14.6.1, I can now unlock 1P using my Apple Watch!

  • @BikerBob

    I'm happy that updating to the latest version of macOS resolved the issue for you. 🙂

    -Dave